Got Questions? We have the Answer!

Find answers to your questions about our Virtual Tours

What will be photographed?

The 3D photo shoot is for interior spaces. The camera is not designed for outdoor use. Depending on sun light conditions, limited areas such as a covered patio or deck might be able to be included in the tour, but are not included as part of the basic price, nor guaranteed.

Small closets and garages are generally not photographed. Large walk-in closets are included, based on agent/owner preference. Two separate buildings must be photographed as two separate models, and are priced accordingly. Examples are detached living quarters, workshop, cottage, etc.

How long will it take?

3D photography generally takes longer than still photography. For homes, plan on 45 minutes per 1,000 square feet, plus 15 minutes for set up and planning. A 3,000 square foot home will take approximately 2.5-3 hours to complete.

In commercial/office environments the photography generally takes less time, but is dependent on type of space and level of detail required. As an example, an art gallery would take longer than a space the same size with open offices.

Does the real estate agent need to be present?

This is totally up to the agent. Due to the nature of the photography, people and pets cannot be in the vicinity of the camera. We work alone (lockbox), or with the agent, or home owner present. A confirmation text will be sent to the agent when the scan is complete if working alone.

What if workers are on site?

Because the camera rotates 360 degrees with each photo scan, people/animals cannot be in view of the camera during the session. The camera does record the exterior through windows, so if workers are on site outdoors, Upstate Virtual Tours cannot guarantee they will not be viewable in some camera angles.

How should I prepare the home or site?

Make sure the home/space is in a ‘staged’ condition with no clutter, is vacuumed and dusted with all light bulbs working. We recommend removing personal items from bathrooms, showers, sinks and laundry areas. Also remove toilet bowl brushes, pet dishes, etc. Tidy up desk areas, align rugs, etc.

How does lighting impact the 3D Tour?

The 3D camera collects HDR (high dynamic range) data and automatically balances the bright and dim areas of the property. There is no ‘photo-shop’ or adjustment capability. It operates very well in low light conditions so additional lighting sources are generally not required.

How long does it take to get my finished model?

The links to your 3D Showcase will be emailed to you within 48 hours. Usually turnaround time is within 24 hours, however some models can take longer to process and review prior to sending the links.

What do I get?

You receive the Showcase, Dollhouse and Floorplan Views plus Branded and Unbranded 3D Showcase link that can be emailed to clients, potential clients and email lists. You also receive a 3D Embed links that can be embedded into websites. By request, or for particular applications the OBJ file can also be provided.

Is there a limitation on how many times I can email the Showcase link or use the embed the link?

You have unlimited access.

Where does the file get stored?

The 3D Showcase is cloud based and resides on outsourced servers. Due to the enormous amount of data it isn’t possible to host the model locally.

How long will my model be hosted?

Upstate Virtual Tours hosts models for a period of one year. For additional years of hosting, there is an annual renewal fee.

Can exterior locations be photographed or included in the tour?

The camera is designed to be used only for interior spaces. However, with the right conditions (no rain or direct sunlight) exterior positions can be included in the 3D Tour. These generally take longer than interior photos and are optional.

Can I get printed floor plans?

Yes! Floor plans can be ordered for just $99 (up to 10,000 sq.ft.). These are available within two working days of the processing of the model. Floor plans can be ordered anytime, but it is best if placed at the time of the photography order.